What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upload Error: File could not be uploaded for some reason.

    Asked by Mark Savoia on January 07, 2015 at 11:16 AM

    Can not upload file, returns error:

    http://www.stillrivereditions.com/send_a_file.html

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    Answered by osm on January 07, 2015 at 12:35 PM

    We have the same issue.

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    JotForm Support

    Answered by david on January 07, 2015 at 12:38 PM

    Hi,

    I checked a cloned version of your form just to make sure the actual form was functioning properly and it appears as though it is.  I am able to upload a file to the form, submit the form, then I am redirected to the proper page:

    I sent a test submission through to your embedded form that also went through. 

    Though it did produce a weird error on the confirmation page:

    The file did go through.  I would recommend if possible using the iFrame embed method to embed your form.  It will insulate it from the scripts running in your page. 

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Let us know if this does not resolve the issue and we will be happy to have another look.

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    Answered by ctphoto on January 07, 2015 at 01:30 PM

    I am a bit confused on your answer. You said it did work but then you said you got a weird error. I and my clients can only get the weird error result. And I do not see a file you uploaded on my FTP.

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    Answered by ctphoto on January 07, 2015 at 01:32 PM

    While I am at it. Is there anyway I can get an e-mail notice when someone in the forum posts a response, otherwise I have to just keep looking.

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    Answered by ctphoto on January 07, 2015 at 02:05 PM

    I just tried using the iFame code, same issue, file does not upload and error comes up.

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    Answered by ctphoto on January 07, 2015 at 02:18 PM

     It does look like it is trying to upload, but its just an empty folder.

     

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    JotForm Support

    Answered by EltonCris on January 07, 2015 at 04:10 PM

    @ctphoto 

    Our apologies for this inconvenience.

    Have you tried removing the FTP Integration if it sorts the problem out? I suspect it was due to this integration as I am having trouble integrating with FTP. Please try to remove the FTP integration for now and see if that helps. Let us know if this doesn't make any difference so we can check and investigate this further.

    We'll await your updates. Thank you! 

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    Answered by ctphoto on January 07, 2015 at 04:49 PM

    Can you remind me where that function is? It has been a long time since I set that up.

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    JotForm Support

    Answered by EltonCris on January 07, 2015 at 04:53 PM

    Please refer to this guide: https://www.jotform.com/help/177-How-to-Enable-FTP-on-Form-Submissions

    On the last step, clicking the red button will remove the integration.

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    Answered by ctphoto on January 07, 2015 at 07:46 PM

    That fixed it. Not sure why that needed to be undone and then redone.

     

    While I have you can you explain to me what happens behind the scenes when a file is uploaded? It seems like it is "processed" by the form first, and then it can be uploaded. That takes about the same amount of time as the upload to my FTP. So does it go to JotForm server first?

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    JotForm Support

    Answered by ashwin_d on January 07, 2015 at 11:02 PM

    Hello ctphoto,

    If you have a file upload question, here are the steps how it is processed:

    1. When the form is submitted, the file is uploaded to our server first.

    2. Then the file is synced and copied to amazon which is our repository for all uploads from form.

    3. Only then a copy of the uploads are sent to other integration like FTP.

    To answer your question: Yes the file is always first uploaded to JotFrom server and then sent to FTP.

    Hope this answers your question.

    Do get back to us if you have any question.

    Thank you!

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    Answered by ctphoto on January 08, 2015 at 07:36 AM

    Thanks.

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    JotForm Support

    Answered by KadeJM on January 08, 2015 at 10:54 AM

    On behalf of our team here we're glad to hear that helped. Feel free to talk to us again if needed.