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    "Switching from donation to product will clear all your saved payment items"

    Asked by APPA on January 07, 2015 at 01:01 PM

    When I try to switch in payment wizard from donation to product I get the message "Switching from donation to product will clear all your saved payment items"- what does this mean? I already have some users that submitted through the donation but now I want to change it but don't know what this message means. 

    Also, is there a way to make payment options (Paypal) that a user can select, plus one open-ended amount (so, like $1, $5, $10, or $__)? 




    p.s. is there a support number to call?

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    JotForm Support

    Answered by EltonCris on January 07, 2015 at 02:50 PM


    It just probably means your saved product items. It shouldn't affect your payment data as confirmed on my test.

    And yes, that's possible using custom quantity property.

    Example: http://www.jotformpro.com/form/41347122937959

    Adding custom quantity is easy, check this screenshot.

    Let us know if you have further questions. Thank you!