What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upgrade was paid

    Asked by Denis Katkov on January 07, 2015 at 01:26 PM

    My account is still not upgraded even though I paid on Jan.7th via PayPal for 1 year.

    my account: guest_43626196531053

    billing
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    JotForm Support

    Answered by david on January 07, 2015 at 03:00 PM

    Hi,

    It is currently not possible to apply subscriptions to "Guest" accounts.  Please register your account with the same email address as your current guest account.  After it is registered, let us know and we can properly apply your subscription to your registered username.

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    Answered by taxido on January 07, 2015 at 03:06 PM

    I have just registered under the same email. Can you please upgrade the account? And how do I transfer my forms from guest account? Thanks

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    JotForm Support

    Answered by david on January 07, 2015 at 03:15 PM

    Hi,

    I went ahead and moved your forms from your "guest" account to your registered account.  I noticed that you have another registered account with the username "deniskatkov".  The subscription was applied to this account.  We can move the subscription from being applied to this account, to your current account if you would like.  Just let us know and we will be happy to do so.

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    Answered by taxido on January 07, 2015 at 03:17 PM

    yes please, move the subscription to taxido

    thanx

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    JotForm Support

    Answered by david on January 07, 2015 at 03:20 PM

    Done, you should be all set.  Let us know if there is anything else we can help you with and we will be happy to do so.

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    Answered by taxido on January 07, 2015 at 03:21 PM

    Thank you! You've been very helpful, David!

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    Answered by Ben on January 07, 2015 at 04:57 PM

    Hi,

    In my colleague's name, you are welcome.

    Do let us know if you have any further questions and we would be happy to assist.

    Best Regards,
    Ben