What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal Pro and JotForm PCI Compliance

    Asked by florencejhill on January 07, 2015 at 02:19 PM

    Hi there

    Paypal have put limitations on my paypal pro account as I haven't got PCI compliance. it says it should be through my cart provider which is jotform. when i google it it shows that jotform isn't PCI compliant. Is this still the case? 

    Please tell me what I need to do to be PCI compliant so that I can get the limitations removed from my paypal account. 



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    JotForm Support

    Answered by Mike on January 07, 2015 at 04:10 PM

    Thank you for contacting us.

    Let me please inform you, that we do not store the payment credit card data on our servers. The payment data is being redirected to the PayPal and processed by them.

    However, the SSL is required to accept the form data in a secure way. Please make sure to use your PayPal Pro form over secure SSL connection, see the next guide:

    How can I receive SSL Submissions

    Using the SSL payment form should be sufficient in terms of security for PayPal.

    Please feel free to contact us if you need any further assistance. We will be happy to help.

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    JotForm Founder

    Answered by aytekin on August 02, 2016 at 08:59 AM

    Update: JotForm is PCI DSS compliant. We have PCI Service Provider Level 2 certificate. We'd happy to provide certificate to any users who would need it for their payment gateway. Just contact our support team.