What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not receiving submitted form by email?

    Asked by diaperbank on January 07, 2015 at 02:41 PM

    Periodically, when forms are clients hit the submit button on my website to send me their completed form, I am not receiving the email notification. The file is documented in Jotform, but I am not always getting the email I usually received when the "submit" button is hit. Can you help with this?

    Page URL:
    http://thediaperbank.ca/tdb/Diaper_Request_Form.html

    email notification
  • Profile Image
    JotForm Support

    Answered by Mike on January 07, 2015 at 04:25 PM

    Thank you for contacting us.

    I see some failed email notifications in our mail logs, but unfortunately, there is no way to check the reason of these failed messages. Your current email notification setup seems to be fine.

    I have just submitted the form, and it was emailed properly according to the mail logs.

    If you notice the issue once again, please update this support forum thread. We will be able to investigate this further and/or offer other sending options.

  • Profile Image

    Answered by bostudio on January 06, 2016 at 12:49 PM

    I just had this same thing happen to me on the 4th and 5th.  The only reason I'm aware of the problem is a I had person contact me personally. How can this be fixed?

  • Profile Image
    JotForm Support

    Answered by Mike on January 06, 2016 at 02:00 PM

    @bostudio,

    We will get back to you via the next support forum thread.

    http://www.jotform.com/answers/737804

    Thank you.