What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Google spreadsheet not updating again

    Asked by Jason Mark Wolf on January 07, 2015 at 05:33 PM

    The  problem is happening again.

     

    It is inconsistent, but google forms is not updating to my spreadsheet on random occasions, occurring about 1/20 - 1/30 times. The spreadsheet usually will update 12-24 hours after the form has been completed. The spreadsheet date will actually have the date that the form was entered, so it is obvious how many hours the delay has been.

    Google- Please fix this glitch!

  • Profile Image
    JotForm Support

    Answered by Welvin on January 07, 2015 at 06:51 PM

    Hi Jason,

    I have just tried our Google Spreadsheet integration, but so far, it's working fine without any issues.

    I would like to ask if you have modified the form or the current spreadsheet before this problem occurs? Because if you do, that would cause the problem and you can fix it by re-integrating the form again to Google Spreadsheet to create an updated sheet.

    If you haven't modified the sheet or the form, then most likely an issue with changes to Google Spreadsheet API or a temporary issue with syncing data. In this case, I have cleared your forms cache. Please try to submit a test entry to your form to see if that would appear to your current Google sheet. If not, then re-integrating your form to Google Spreadsheet would help.

    Let us know if you need further help about this matter.

    Thank you!