What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment data is null on the submissions page

    Asked by ronenmiz on April 16, 2010 at 04:12 PM
    I originally asked what happened to that data and you said it was on the submissions page. I checked and it was not there, then you said it was bug and it will be added. Now my submission pahe shows a few more fields but they have no name and no value.

    A quick resolution on this matter would be highly appreciated.
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    JotForm Founder

    Answered by aytekin on April 17, 2010 at 03:13 AM
    Currently it shows the Product ID of the purchased product instead of the product name, is that what you are asking about? If you are asking about specific submissions can you send me the date & time for those submissions?
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    Answered by ronenmiz on April 18, 2010 at 12:03 AM
    No it is not what I mean. I need to now which submissions ended in payment and which did not. The payment status (pending, complete, etc.) from the payment report of v2.0 is missing and all the other Paypal information. Please help!!!
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    JotForm Founder

    Answered by aytekin on April 21, 2010 at 03:55 AM
    On the new version we do not have Pending submissions any more. Pending submissions are not shown or emailed. You will only get email and see them on submissions when they are completed.  That's what users wanted and we changed it to that.
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    Answered by ronenmiz on April 21, 2010 at 09:06 AM
    How do I link a submission with its corresponding Paypal entry? Old version at least had the paypal email address so combined with the submission date I could make an intelligent guess. This version does not have even the Paypal email address (could be and is in many cases different from email address collected on the form), if you could add at least billing email and transaction id, it would be very very helpful.

    Also, what happens when I issue a refund, it is not reflected in the Jotform data, so payment status has to be added as well!!!