Email notification had stopped from working

  • Profile Image
    ariact
    Asked on January 07, 2015 at 07:24 PM

    Hello

    I used to get the forms forwarded automatically to my email address and now they have stopped and the only way I can see my forms is going directly to your site.  This is not acceptable.  I want my forms sent again automatically to my email address.  Can you please instruct me as to how to set this up.  My web designer is clueless

    My email is sales@ariabanquets.com

    Thank you

    Lory Camara

     

  • Profile Image
    Welvin
    Answered on January 07, 2015 at 10:03 PM

    Hi Lory,

    That is because your account primary email address is listed to our bounce list. Here's from our server:

    Result: 

    sales@ariabanquets.com is IN  the bounce list 

    Reason(s) : soft-bounce

     

    I have already fixed this for you. But I would advise checking and following our recommendations from this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    Thank you!