What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Access Denied: Uploaded image in not being displayed.

    Asked by outofstepbooks on January 07, 2015 at 09:05 PM

    This happened last week also and on Dec. 2nd I was told:

    "The upload field is the one causing the error - users could not upload files due to a full hard-disk. 

    We have since resolved the issue, and your form should work normally now."

    This seemed to fix the problem, however, it just happened again. 

    I am new to Jotform and I hope that I did not pay for a professional account just to have the hard-disk get full every few days and have to deal with this.

    Please let me know what the long term solution is for this.

    Thanks,

    Steve

     

    Screenshot
    images not showing upload field JotForm problem professional account
  • Profile Image

    Answered by outofstepbooks on January 07, 2015 at 09:07 PM

  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 07, 2015 at 11:47 PM

    Hello outofstepbooks,

    I'm sorry for the trouble caused to you.

    Please let me know with which form and submission you are having this issue with. Based on the file name "clintflash.jpg", I did trace it and it seems the image is being displayed correctly. Please check the screenshot below:

    Please click on the following URL to download the image: https://www.jotform.com/uploads/outofstepbooks/43484907730157/296491089678900630/clintflash.jpg 

    Thank you!