What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Google Spreadsheet is being reset to default format upon a form update

    Asked by katielapp on January 08, 2015 at 12:37 PM

    Also, any time, I add a field to the form and a new submission is submitted, all formatting and extra tabs that were created on the sheet get deleted.  This is a major flaw in jotform's functionality.

  • Profile Image
    JotForm Support

    Answered by Mike on January 08, 2015 at 02:57 PM

    I think that this is how the integration works. It updates the Google Spreadsheet to default format to make sure that everything is linked properly. I will escalate a ticket about the issue you have described, but I do not know when or if it can be fixed.

    You might also consider another integration method: JotForm -> Zapier -> Your custom Google Spreadsheet. It should not change your custom Google Spreadsheet formatting.

    Add JotForm Submission to Google Docs Row

    We will let you know if we have any updates.