Highrise Integration Not Mapping Name Field Properly

  • anthonyrwest
    Asked on January 8, 2015 at 1:04 PM

    We use Jotform and Highrise, and Highrise integration would be great.

    (We're using Macs, OS/X and Safari browser).

     

    We're having two major problems with your integration at the moment:

    1. When you select a specific integration (e.g. CASE), in the first dropdown, you can't pick the first JotForm field on the form (which is typically the most important one (e.g. name). The list shows everything after that. 

    2. The "Remove Integration" button only stays up for a second or two. If you click it, it does NOT remove the integration.

     

    Love to work with you on improving this, if you guys have the appetite. Meanwhile, though, how do I disable the ones I have already set - as the Remove button doesn't work?

     

    Tony West

    Page URL: http://www.ectalent.global/contact
  • Charlie
    Replied on January 8, 2015 at 3:22 PM

    Hi Tony,

    Upon checking your account, I see that the mapping of the fields seems to be working properly?

    Highrise Integration Not Mapping Name Field Properly Image 1 Screenshot 30

     

    If this is not working properly, you should try using the Full Name field under the Quick Tools section. The fields here are designed to work best on integration with mapping fields.

    Highrise Integration Not Mapping Name Field Properly Image 2 Screenshot 41

     

    For the other concern that you have, we usually keep one topic per thread. I have created a separate thread where we will respond to that question, please refer to this link for that specific matter instead: http://www.jotform.com/answers/492557

    I hope this helps. Let us know if you need more information on this.

    Thank you.