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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Highrise Integration Not Mapping Name Field Properly

    Asked by anthonyrwest on January 08, 2015 at 01:04 PM

    We use Jotform and Highrise, and Highrise integration would be great.

    (We're using Macs, OS/X and Safari browser).


    We're having two major problems with your integration at the moment:

    1. When you select a specific integration (e.g. CASE), in the first dropdown, you can't pick the first JotForm field on the form (which is typically the most important one (e.g. name). The list shows everything after that. 

    2. The "Remove Integration" button only stays up for a second or two. If you click it, it does NOT remove the integration.


    Love to work with you on improving this, if you guys have the appetite. Meanwhile, though, how do I disable the ones I have already set - as the Remove button doesn't work?


    Tony West

    Page URL:

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    JotForm Support

    Answered by Charlie on January 08, 2015 at 03:22 PM

    Hi Tony,

    Upon checking your account, I see that the mapping of the fields seems to be working properly?


    If this is not working properly, you should try using the Full Name field under the Quick Tools section. The fields here are designed to work best on integration with mapping fields.


    For the other concern that you have, we usually keep one topic per thread. I have created a separate thread where we will respond to that question, please refer to this link for that specific matter instead: http://www.jotform.com/answers/492557

    I hope this helps. Let us know if you need more information on this.

    Thank you.