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  • Profile Image

    Hello, on one of our forms we are getting some submissions that come in from the email noreply@jotform.com.

    Asked by Brennon24 on October 07, 2011 at 03:31 PM

    The form is programed to send the email notification with the email of the person that filled out the form. I have ran many tests and can't seem to figure out the problem. Any ideas? Thanks!

    Page URL:
    http://www.villasatpoipukai.com/kauai-vacation.html

  • Profile Image

    Answered by yasinco on October 07, 2011 at 03:42 PM

    Hi,

    Your form needs to be set to do that so please follow these instructions:

    1. go to setup and embed

    2. go to email alerts

    3. go to add new email

    4. go to autoresponder

    5. select the field of that persons email

    6. go to next 

    7. select/type what you want to be emailed to them

    8. click finish and save then try it.

    I hope this helps please reply,

    ~Yasin

  • Profile Image
    JotForm Support

    Answered by Mike_T on October 07, 2011 at 04:38 PM

    Please accept our sincere apologies. This issue has been forwarded to the concerned department. We will get back to you with update on this problem as soon as possible. Thank you for cooperation.

  • Profile Image
    Chief Technology Officer

    Answered by eee on October 08, 2011 at 08:44 AM

    Dear Brennon,

    I have checked the problem, it's related with your configuration on Email Alerts->Notifications

    You need to complete your "From name" field in Email Alerts->Notifications. 

    Kindest Regards,

    Ertuğrul.