What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form unavailable error upon submission

    Asked by leisuretime on January 08, 2015 at 04:11 PM

    Hi - several of my forms are coming up as 'form unavailable' when someone clicks submit. See photo:

    Also, in my list of forms, some are faded. These ones do not work. 

    Please help. Thanks,




    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike on January 08, 2015 at 05:35 PM

    Thank you for contacting us.

    When you see a grayed out form, it means that the form is currently disabled. Please note that you can Enable/Disable the forms at any time.

    Related guide link:

    How to Enable/Disable a Form

    Please feel free to contact us if you need any further assistance. We will be happy to help.