What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Cancel my subscription

    Asked by belarmino on January 08, 2015 at 05:33 PM

    Today I receive this email below.

    Please make the cancellement of my subscription in accord with my responso to your email:


    JOTFORM email to me:

    Seu pedido está sendo processado e aguarde receber um recibo e informação sobre a entrega, via e-mail, dentro dos próximos minutos.

    O débito aparecerá em sua conta como: FS *JotForm


    Belarmino Alcoforado
    Rua Dr. João Tavares de Moura 57
    PE 53230-290

    My response:

    Dear sir(s)
    I  don't want renew my subscription of Jotform. 
    Now, i'am using a new  solution and  more than a year i'dont access the site.
    Please confirm  this e-mail and cancellement.
    Thnks in advance
    Belarmino Alcoforado

    Em 8 de janeiro de 2015 08:26, JotForm Support <mailer@fastspring.com> escreveu:
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    JotForm Support Manager

    Answered by Jeanette on January 08, 2015 at 08:17 PM

    We have canceled and refunded the last charge. Kind regards.