- Goff5Asked on January 08, 2015 at 06:07 PM
Hi JotForm. We are going into our slow season and do no need the premium level of membership. Will you lower our level to starter? If possible, would you refund the January 5 payment of $9.95?
Thank you so much.
- JotForm SupportWelvinAnswered on January 08, 2015 at 09:53 PM
I have requested the cancellation and the refund to our billing department. Our normal processing days are within one to two weeks. You should receive an email about it via this thread.