What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please change us from premium to starter level.

    Asked by Goff5 on January 08, 2015 at 06:07 PM

    Hi JotForm. We are going into our slow season and do no need the premium level of membership. Will you lower our level to starter? If possible, would you refund the January 5 payment of $9.95?

    Thank you so much.


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    JotForm Support

    Answered by Welvin on January 08, 2015 at 09:53 PM

    Hi Kathy,

    I have requested the cancellation and the refund to our billing department. Our normal processing days are within one to two weeks. You should receive an email about it via this thread.