Please change us from premium to starter level.

  • Goff5
    Asked on January 8, 2015 at 6:07 PM

    Hi JotForm. We are going into our slow season and do no need the premium level of membership. Will you lower our level to starter? If possible, would you refund the January 5 payment of $9.95?

    Thank you so much.

    Kathy

  • Welvin Support Team Lead
    Replied on January 8, 2015 at 9:53 PM

    Hi Kathy,

    I have requested the cancellation and the refund to our billing department. Our normal processing days are within one to two weeks. You should receive an email about it via this thread.

    Thanks