What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving submissions

    Asked by FitGirlCharlotte on January 08, 2015 at 07:41 PM
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    JotForm Support

    Answered by ashwin_d on January 08, 2015 at 11:26 PM

    Hello FitGirlCharlotte,

    Upon checking your form's notification email alert, I did not find any issue with that. It is configured correctly and you should be receiving the submission emails correctly in your email. 

    I have cleared your form cache and sent you a test submission. Could you please let us know if your received the email notification or not? I check our email logs and found that submission email was sent successfully. Please check the log below:

    [2015-01-08 23:22:22] Submission #296586541502853926 Form #42098549421156 SENT to fitgirlcharlotte@gmail.com from noreply@jotform.com via AMAZONSES

    You may also like to check your spam folder and see if the emails actually ended up there. You may also like to add "noreply@jotform.com" to your safe sender list by adding it to your contact.

    Do get back to us if the emails are not there in your spam folder as well.

    We will wait for your response.

    Thank you!