I am not receiving submissions

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    FitGirlCharlotte
    Asked on January 08, 2015 at 07:41 PM
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    ashwin_d
    Answered on January 08, 2015 at 11:26 PM

    Hello FitGirlCharlotte,

    Upon checking your form's notification email alert, I did not find any issue with that. It is configured correctly and you should be receiving the submission emails correctly in your email. 

    I have cleared your form cache and sent you a test submission. Could you please let us know if your received the email notification or not? I check our email logs and found that submission email was sent successfully. Please check the log below:

    [2015-01-08 23:22:22] Submission #296586541502853926 Form #42098549421156 SENT to fitgirlcharlotte@gmail.com from noreply@jotform.com via AMAZONSES

    You may also like to check your spam folder and see if the emails actually ended up there. You may also like to add "noreply@jotform.com" to your safe sender list by adding it to your contact.

    Do get back to us if the emails are not there in your spam folder as well.

    We will wait for your response.

    Thank you!