What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    File upload feature not working

    Asked by anthonydodge on October 07, 2011 at 04:17 PM

    It worked last night when I was testing it, but not today. File ID = http://form.jotform.com/form/127. Screenshot at http://screencast.com/t/tTPDgzWBzXs


    Page URL:

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    Answered by yasinco on October 07, 2011 at 04:23 PM

    Hi, Tom

    A lot of users are having this problem, please give me the form url!

    I tried and its fine, what browser are you using?


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    JotForm Support

    Answered by Mike_T on October 07, 2011 at 07:01 PM

    Dear Tom,

    I honestly apologize for the inconveniences caused to you. Our developers are aknowleadgeable about upload problem and they are doing their best in order to solve it. We hope that this problem will be fixed really fast.

    Thank you for using our services.

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    Answered by brenosilver on October 08, 2011 at 02:10 AM

    Samething here, I tried everything, but it just shows "Upload Error, File could not be uploaded for some reason, please go back and fix this"


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    JotForm Support

    Answered by liyam on October 08, 2011 at 02:32 AM

    Hello anthonydodge and brenosilver,

    Can you provide us a detailed information on how you encountered the problem?  Perhaps the file size, and file type information will do and see if we can replicate the problem.



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    Answered by brenosilver on October 08, 2011 at 03:00 PM
    Ok, it is fixed now, thanks for the support!
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    Answered by anthonydodge on November 23, 2011 at 04:32 PM
    My client decided they didn't want the file upload feature, so I've dodged that bullet.
    Thanks as always for your help.