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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not receiving emails about made submissions

    Asked by dreamchaser on January 09, 2015 at 05:41 AM

    I am not receiving my form submissions recently. I have checked it and it seems I have not received any submitted form in my e-mail.

    Submissions checked not received
  • Profile Image

    Answered by Ben on January 09, 2015 at 09:45 AM

    Hi,

    I took a look at your account and I can see that all emails about submissions have been sent from our side to your server.

    What I would suggest is:

    1. remove SMTP account setup
    2. try submitting over noreply@jotform.com3. set the SMTP account once again.

    After following those steps, please let us know how it goes.

    Best Regards,
    Ben