What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
No submissions received anymore since todayAsked by Annemargrethe on January 09, 2015 at 09:29 AM
Since today I don't receive submissions anymore. The automatic answer-mail is still working. I've tried a test email out of JOTFORM and that email is received by email@example.com
You support is very much apprciated!
I did check your form's notification email alert and did not find any issue with that. It is configured correctly and your email address firstname.lastname@example.org is not in our bounce list as well. You should be receiving the submission emails correctly on the above email address.
I have cleared your form cache and sent you a test submission. Could you please let us know if your received the email notification or not? I did check your account "Email history" and found that email was sent successfully. Please check the log below:[2015-01-09 11:15:45] Submission #296629345712957643 Form #13005355730 SENT to email@example.com from firstname.lastname@example.org via AMAZONSES
If you have not received this email, you may like to check your spam folder and see if the emails ended up there. You may also like to speak to your email service provider and ask them to white list or domain names. The following guide should help you get the list of domain names: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
Alternatively, you can also setup a custom "Sender E-mail" option and use SMTP or mandrill to send submission emails from your own email account. The following guides should help you:
Hope this helps.
Do get back to us if you have any questions.