What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Does Not Correctly Load Fields based From Conditions on First Visit of Page

    Asked by Waldemar on January 09, 2015 at 10:20 AM

    Hey JotForm Team,



    my Form does not work if a customer visites the form for the first time.

    if you open the form (first time) it will show everything! even the hidden parts. even the parts, wich should open after a certain condition.

    this does not work with firefox or internet explorer or android tablet.

    if you open the form a 2nd time then it works. but i want it to be fixed.

    if you delete the cookies on the browser. then it does not work again.


    how do i solve this problem.

    need help.

    my page is in german


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Charlie on January 09, 2015 at 12:20 PM


    May I know how you embedded your form to your website? Does the form, viewed in it's standard or direct URL, works as expected and no problem? I believe that there's conflict with your scripts to the JotForm when you embedded it. I would suggest that you use the iframe code the of the form instead of the default embed code. 

    Under the Embed Form Wizard, you'll see the iFrame option there. You can also check this guide for more details: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Please do take note that when copying the iframe code, use only those inside the tag <iframe>, don't include the <script> tags.

    Example, this is the iframe code that I will be placing in my website:

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//support.jotform.com/form/50068314139956" frameborder="0" style="width:100%; height:624px; border:none;" scrolling="no"></iframe>



    After that, please do make a couple of test if it works as expected in your end.

    Thank you.

  • Profile Image

    Answered by wherfurt on January 20, 2015 at 12:09 PM

    thank you! with iFrame it works fine with all browsers and also with mobile devices.

    now i have another problem, wich i wil als in a separate question!!!


    Thanks alot for your Support!!!!

  • Profile Image
    JotForm Support

    Answered by Charlie on January 20, 2015 at 01:09 PM


    I apologize for the delay in response, we just had a problem in our system that made your responses to be posted here to be delayed. Regardless, you're welcome and thank you also for your kind words.

    Please do open a new thread if you need any assistance again.

    Kind regards.