Not receiving submissions by email.

  • southerncharmwreaths
    Asked on January 9, 2015 at 11:02 AM

    I've noticed that my jotform submissions are not being forwarded to the email. I just tested it twice, one was forwarded but the other was not.  The form works but when I check my cpanel, they are not there.

    url of form http://form.jotform.us/form/30597064594160

    url of my website: http://southerncharmwreaths.com/contact-us

     

    I've checked spam too, not there

    Julie Siomacco

    Page URL: http://southerncharmwreaths.com/contact-us
  • David JotForm Support
    Replied on January 9, 2015 at 1:19 PM

    Hi,

    Thank you for providing detailed information, makes things much easier on us.  I checked the form you mentioned and it appears as though there is not currently a sender email associated with your notification:

    Not receiving submissions by email Screenshot 20

    In the form builder, click on the "Emails" tab, then click on your notification.  After that, click on "Reply to and Recipient Settings".  That will bring you the the screen posted above.  Change the sender email to "noreply@jotform.com" and you should be all set.

    Let us know if you have any further questions or if you are still unable to receive your notifications for this form and we will be happy to have another look.

  • Devin
    Replied on January 9, 2015 at 1:41 PM

    Hi!  I've been having the same problem.

    I noticed it happening about 2 weeks ago and saw you suggest this same fix in a similar q&a and double checked my forms, but they were already set up with the sender email as noreply@jotform.com. The form seemed to fix itself, but now this has continued happening with other forms
    of ours. Today the problem is with this one: http://eurorivercruises.com/contact/contact.html

    http://form.jotform.com/form/90885307072

    Thanks for your help!

    Kind regards,
    Devin