What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving submissions by email.

    Asked by southerncharmwreaths on January 09, 2015 at 11:02 AM

    I've noticed that my jotform submissions are not being forwarded to the email. I just tested it twice, one was forwarded but the other was not.  The form works but when I check my cpanel, they are not there.

    url of form http://form.jotform.us/form/30597064594160

    url of my website: http://southerncharmwreaths.com/contact-us


    I've checked spam too, not there

    Julie Siomacco

    Page URL:

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    JotForm Support

    Answered by david on January 09, 2015 at 01:19 PM


    Thank you for providing detailed information, makes things much easier on us.  I checked the form you mentioned and it appears as though there is not currently a sender email associated with your notification:

    In the form builder, click on the "Emails" tab, then click on your notification.  After that, click on "Reply to and Recipient Settings".  That will bring you the the screen posted above.  Change the sender email to "noreply@jotform.com" and you should be all set.

    Let us know if you have any further questions or if you are still unable to receive your notifications for this form and we will be happy to have another look.

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    Answered by Devin  on January 09, 2015 at 01:41 PM

    Hi!  I've been having the same problem.

    I noticed it happening about 2 weeks ago and saw you suggest this same fix in a similar q&a and double checked my forms, but they were already set up with the sender email as noreply@jotform.com. The form seemed to fix itself, but now this has continued happening with other forms
    of ours. Today the problem is with this one: http://eurorivercruises.com/contact/contact.html


    Thanks for your help!

    Kind regards,