What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can't read form submissions.

    Asked by iyane on October 07, 2011 at 05:35 PM

    I am getting the following message on Firefox, Safari, and Chrome.

    Cannot read form information. Try reloading the page. You will probably need to use a different browser (such as Firefox). There seems to be a bug with the Internet Explorer version you are using.

    This has never happened before and I have used Jotform for about a year. 

     

    Thank you.

     

    -- diana

    Page URL:
    http://www.jotform.com/submissions/11140027389?

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    Answered by yasinco on October 07, 2011 at 05:47 PM

    Its fine now try again:

    https://www.jotform.com/submissions/11140027389?/

    ~Yasin

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    JotForm Support

    Answered by idarktech on October 07, 2011 at 06:21 PM

    Hi Iyane,

     

    I have tested your form and I was able to submit my data without problems. I open the above link and it seem to be fine, no errors encountered. If you don't mind could you please clear your browsers cache?. 

    Please do let us know how its going, we'll wait for your response. Thank you!

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    Answered by iyane on October 07, 2011 at 06:51 PM

    that worked. i didn't even have to clear the browser cache. thanks so much for this quick response. 

     

    -- diana

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    JotForm Support

    Answered by idarktech on October 07, 2011 at 07:03 PM

    Glad to hear it Iyane. If you have more questions please do let us know, we would be glad to help you.

    ~idarktech

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    Answered by iyane on October 07, 2011 at 07:34 PM

    i just created a new form (by cloning the existing one) and it happened again. i can't view submissions. Same error. I cleared the browser cache but no dice. Here is the URL of the new form.

     

    http://www.jotform.com/submissions/12791438237?

     

    Thanks,

    Diana

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    Answered by iyane on October 07, 2011 at 07:43 PM

    and the older form no longer allows me to view submissions either...

     

    -- diana

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    JotForm Support

    Answered by idarktech on October 07, 2011 at 08:44 PM

    I have checked your submissions and I was able to view it. Please be sure that you are logged in when viewing your submission link, because it wouldn't allow you to view on guest mode. Also could you try this one? https://www.jotform.com/submissions/12791438237 . If this one won't work , we would be glad to give you further assistance.

    ~idarktech