What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Notification Email not working due to sender name issueAsked by signsman on January 09, 2015 at 02:38 PMI've had the same problem. My email is firstname.lastname@... but I also have it setup for just firstname@...
Both email addresses go to the same place. But, after years of using Jotform, I notice that the forms that I've setup to send to firstname@... are all failing! The firstname.lastname@... go through just fine ... even though both email addresses work for everything else and point to the same place
I checked our mail logs for the email addresses associated with your account and it does appear as though the emails for failing to complete. I also noticed you have just made the change necessary to fix this issue. Your notification was missing the sender email. After you changed it to "firstname.lastname@example.org" it does appear as though your test went through.
If you are still having trouble with this notification, let us know and we will be happy to have another look. From what I can tell though, it appears you have fixed things already.