Form emails not being delivered

  • Profile Image
    Devin
    Asked on January 09, 2015 at 02:52 PM

    Hi!  I've been having the same problem.

    I noticed it happening about 2 weeks ago and saw you suggest this same fix in a similar q&a and double checked my forms, but they were already set up with the sender email as noreply@jotform.com. The form seemed to fix itself, but now this has continued happening with other forms

    of ours. Today the problem is with this one: http://eurorivercruises.com/contact/contact.html

    http://form.jotform.com/form/90885307072

    Thanks for your help!

    Kind regards,
    Devin

    Original Post

     

  • Profile Image
    Mike
    Answered on January 09, 2015 at 04:10 PM

    Thank you for contacting us.

    Please check your form email recipient against our bounce list:

    How to remove your email address from bounce list

    If the email address is not listed in the bounce list, please provide us with the email address in question. We will check our mail logs to see if anything is wrong.