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  • Profile Image

    Smooth Signature not allowing submission on our jotforms

    Asked by cottagecove on January 09, 2015 at 03:43 PM

    Our volunteer application / work study application have stopped working.  When you fill them out and click submit, the "please wait" stays up forever and we don't get the form.  I just tried it myself after we have gotten a bunch of calls over the last few days.  These forms had all worked and nothing has been changed.  URGENT HELP NEEDED.

     

    Besides the link below, also this page: http://www.cottagecove.org/workstudyapp.htm

    Page URL:
    http://www.cottagecove.org/volapp.htm

    stopped working please wait fill Smooth Signature
  • Profile Image

    Answered by Ben on January 09, 2015 at 04:44 PM

    Hi,

    I presume that the issue is caused by the Smooth Signature widget.

    What I would suggest is to open the jotforms to edit and then remove the current Smooth Signature widget and then add a new one.

    This will force it to load the latest version of the signature widget and have your jotform working properly.

    Once you do, please let us know and we would be happy to assist you in making sure that it is properly working for you.

    Best Regards,
    Ben