- Sidney RehgAsked on January 09, 2015 at 07:09 PM
I have a form that is functioning on all browsers correctly except internet explorer. The fields are cut in half or more, causing them to be too short and hurt the form aesthetic.
- SeanAnswered on January 10, 2015 at 08:13 AM
Thank you for contacting us for some support. I am sorry to hear that you are experiencing this issue but I will try my best to assist. I did some checks and this could possibly be a outdated browser issue or a cache problem. What version of Internet Explorer are you using? Please follow the screen recording below to obtain this information.
You can reference Microsoft's website to install the most recent version available to your operating system.
In addition to that you can clear your browser cache and see if this will affect how the form is being displayed. Note that once you clear your browser cache and history all previous website visit listing will be deleted. Please follow this screenshot below that will demonstrate how this is done.
I hope this helps, I will await your response.
- intagliocreativeAnswered on January 13, 2015 at 01:22 PM
We were using the most up to date version of IE with a cleared cache and still had the error.
- JotForm SupportEltonCrisAnswered on January 13, 2015 at 02:40 PM
I see what you mean, the field appears half on IE while the submit button is just fine. This could be due to the responsive CSS code.
I have now corrected it by injecting CSS codes to your form. It should be fine by now. You can check the CSS codes on your form when you load it on the form designer under CSS tab.
Let us know if you need further assistance. Thank you!