What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form appearance on internet explorer

    Asked by Sidney Rehg  on January 09, 2015 at 07:09 PM

    Hello,

    I have a form that is functioning on all browsers correctly except internet explorer. The fields are cut in half or more, causing them to be too short and hurt the form aesthetic.

     

    http://beacon-com.com/request-review/ 

    Page URL:
    http://beacon-com.com/request-review/

    appearance form appearance review hello all and
  • Profile Image

    Answered by Sean on January 10, 2015 at 08:13 AM

    Hi Sydney,

    Thank you for contacting us for some support. I am sorry to hear that you are experiencing this issue but I will try my best to assist. I did some checks and this could possibly be a outdated browser issue or a cache problem. What version of Internet Explorer are you using? Please follow the screen recording below to obtain this information.

    You can reference Microsoft's website to install the most recent version available to your operating system.

    In addition to that you can clear your browser cache and see if this will affect how the form is being displayed. Note that once you clear your browser cache and history all previous website visit listing will be deleted. Please follow this screenshot below that will demonstrate how this is done.

    I hope this helps, I will await your response.


    Cheers!Sean

  • Profile Image

    Answered by intagliocreative on January 13, 2015 at 01:22 PM

    We were using the most up to date version of IE with a cleared cache and still had the error.

     

    Thanks,

     

    Sidney

  • Profile Image
    JotForm Support

    Answered by EltonCris on January 13, 2015 at 02:40 PM

    Hi Sidney,

    I see what you mean, the field appears half on IE while the submit button is just fine. This could be due to the responsive CSS code.

    I have now corrected it by injecting CSS codes to your form. It should be fine by now. You can check the CSS codes on your form when you load it on the form designer under CSS tab.

    Let us know if you need further assistance. Thank you!