We have a form that is not working correctly and we're getting customer complaints

  • bellevuefineart
    Asked on January 9, 2015 at 7:45 PM

    Hi 

    We have an upload form that we use on our website. It's integrated with dropbox. Clients send us files for print. We have a cofirmation or thankyou page. I've looked at the code on the jotform site, and it looks fine, but when you use the form the thank you page comes back blank. It has the "thank you" header and "here's what you submitted", but after that it's blank. 

     

    formID=21065362980150

     

     

    Jotform Thread 493622 Screenshot
    Page URL: http://www.bellevuefineart.com/order-uploads/
  • Sean
    Replied on January 10, 2015 at 12:23 AM

    Hello bellevuefineart,

    I am sorry to hear that you are experiencing this issue at this time and I will be more than happy to help out. It appears that recent modifications were made to your form and your field names were changed. Seeing that this notification or thank you email was made before the change, the fields names are now obsolete.

    Please follow this guide below to update the field names in the notification or thank you email.

    We have a form that is not working correctly and were getting customer complaints Image 1 Screenshot 20

    Follow this same process to update each field that follows. Remember to click Finish when you are done updating the fields. I hope this helps . Feel free to contact us for further support if needed.


    Cheers!
    Sean