What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I update my credit card in billing profile?

    Asked by Natalya on January 09, 2015 at 08:33 PM

    Hello

     

    The card you had on file had expired.  I am trying to upgrade it and do not know how. 

     

    Also, how can I verify what type of account I initially signed up for?  Was it premium or which one was it? 

     

    Tnx.

     

     

    credit card information hello and OR
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    JotForm Support

    Answered by ashwin_d on January 10, 2015 at 12:08 PM

    Hello Natalya,

    Upon checking your account, I found that your premium monthly subscription is already cancelled. 

    I would suggest you to click on the following URL to upgrade your account again using your new credit card:  http://www.jotform.com/upgrade?username=NVESQ&account_type=PREMIUM&period=monthly 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!