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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms not forwarding email after being moved to sub-account

    Asked by emfnboca on January 09, 2015 at 10:30 PM

    It seems the forms stop working out of the blue. Nothing is being sent via the forms to my email. It goes to the back-end but not forwarding. Our site is live and very important this works. Thanks for your fast reply.

    we currently have 6 forms and all do not work.

    Page URL:
    http://goo.gl/Xz20GW

    email forwarding email site
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    Answered by emfnboca on January 09, 2015 at 11:49 PM

    works now! it was set as a sub user. all good!

  • Profile Image

    Answered by Ben on January 10, 2015 at 06:23 PM

    Hi,

    Thank you for updating us, I am glad to hear that you found the reason it did not work.

    Do let us know if you have any further questions and we would be happy to assist.

    Best Regards,
    Ben