Error message: Over quota

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    Asked on January 09, 2015 at 11:40 PM



    We have a client using a Jot form and it is getting a message over quota


    Would you be able to temporally lift the quota and advise how to prevent this from happening in the future 


    Form is located at

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    Answered on January 10, 2015 at 06:21 PM

    Hi Chris,

    I took a look at the jotform and I see that it is under a guest account. This means that we can not offer the same support as if it was under a free account such as the accounts associated with your email (magicdust).

    I can still tell you that the account is not near any limit whatsoever. The possible reason is that the jotform is set up with some kind of limits, but being a guest account I can only direct you to where you should look if that is true.

    How to Limit Submissions in a Form

    How to set Form Limits Based on a Unique Question

    Since it is under a guest account and not associated with anyone, we can always transfer the jotform to your account, together with all acquired data if that would help you?

    Best Regards,