What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Error message: Over quota

    Asked by Chris  on January 09, 2015 at 11:40 PM

     

     

    We have a client using a Jot form and it is getting a message over quota

     

    Would you be able to temporally lift the quota and advise how to prevent this from happening in the future 

     

    Form is located at http://www.carboniteconsulting.com.au/main/page_register_for_driving_jobs.html

    Page URL:
    http://www.carboniteconsulting.com.au/main/page_register_for_driving_j<br/>obs.html

    over quota
  • Profile Image

    Answered by Ben on January 10, 2015 at 06:21 PM

    Hi Chris,

    I took a look at the jotform and I see that it is under a guest account. This means that we can not offer the same support as if it was under a free account such as the accounts associated with your email (magicdust).

    I can still tell you that the account is not near any limit whatsoever. The possible reason is that the jotform is set up with some kind of limits, but being a guest account I can only direct you to where you should look if that is true.

    How to Limit Submissions in a Form

    How to set Form Limits Based on a Unique Question

    Since it is under a guest account and not associated with anyone, we can always transfer the jotform to your account, together with all acquired data if that would help you?

    Best Regards,
    Ben