What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have reached my secure submissions quota. What can I do now?

    Asked by sweetsunnycuppycakes on January 10, 2015 at 04:21 AM

    my form have reached its quota in secure SSLsubmission. How can my form work again?

    secure submissions SSL submissions form over quota over quota
  • Profile Image

    Answered by Ben on January 10, 2015 at 07:22 PM

    Hi,

    I took a look at your account and I can see that you have reached the quota for secure submissions.

    I will lower them to 9 now, so that they get activated for you, but in order to avoid them being disabled, you should either upgrade or use regular submissions for your jotforms instead of secure ones.

    To not use the secure submissions you would need to re-embed each jotform on your website without the secure form option being selected.

    This guide will show you how to get to the secure option: Get embed code for Secure Form. To deactivate it just make sure that it is unchecked before taking the embedding code.

    Best Regards,
    Ben

  • Profile Image

    Answered by sweetsunnycuppycakes on January 11, 2015 at 05:06 AM

    thanks for the info. ben. 

    I've posted my form on my google website and I have re-embed the code there. So, if that possible, if someone send a submission is it counted to my regular submissions and not to secure SSL submissions? 

     

    Hoping for a reply. 

  • Profile Image

    Answered by Sean on January 11, 2015 at 10:18 AM

    Hi,

    As long as you unchecked the secure option before copying the code it should use the regular submissions.

    On behalf of my colleague, you are welcome. Feel free to ask for further assistance if needed.

    Cheers!
    Sean

  • Profile Image

    Answered by sweetsunnycuppycakes on January 12, 2015 at 07:05 AM

    if i unchecked the secure form, is it counted to SSL submissions if somebody submits to my form?

  • Profile Image
    JotForm Support

    Answered by Welvin on January 12, 2015 at 07:48 AM

    No, it will be counted to your non-SSL - regular submission limit. I hope that clarifies your question.

    If you require any further assistance, feel free to contact us.

    Thanks

  • Profile Image

    Answered by windowmedics on July 31, 2015 at 07:14 AM

    J

    otform is counting regular submissions as SSL form last 3 days. Here is my NON-SSL form  http://form.jotform.me/form/41136147751451