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    Form gets stuck on "Please Wait" message when it's submitted

    Asked by Denis on January 10, 2015 at 07:22 PM

    When I click SUBMIT button, its says PLEASE WAIT. Can you please have a look and tell me what do I do wrong? Thank you. http://form.jotformpro.com/form/50075831197962?

    Page URL:
    http://form.jotformpro.com/form/50075831197962?

    doesn't work please wait and click submit
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    JotForm Support

    Answered by Welvin on January 10, 2015 at 09:26 PM

    Hi Denis,

    I'm not sure what is the problem, I can't locate it. I cloned your form and I was able to submit to this cloned version: http://www.jotformpro.com/form/50097782219966. I would suggest doing the same. Here's how you can clone a form from your account:

    http://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account

    Thanks

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    Answered by taxido on January 10, 2015 at 09:30 PM

    I noticed that when I click SUBMIT, it changed the total amounts in fields in the very bottom. what could cause that? Thanks

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    Answered by raul on January 10, 2015 at 10:06 PM

    I also cloned your form for testing purposes and was able to make a submission in it without any problems. It looks like this issue is specific with your form, but once is cloned it gets fixed.

    As my colleague suggested you should try to create a clone of it and see if it works on your side.

    Let us know how it goes.
    Thank you.