What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is the info secure and encrypted when it hits the Jotform Server and when it gets removed if marked for removal?

    Asked by michaelroback on January 10, 2015 at 09:05 PM
    3) Is the info secure and encrypted when it hits the Jotform Server, so that only I can see it, and when it is deleted is it permanently erased. Or can the JotForm staff staff see the submission?
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    Answered by raul on January 10, 2015 at 09:50 PM

    Yes, the captured information is secured in our data center and can only be viewed by the account owner and the sub-users allowed to do so. When a submission it's deleted is permanently deleted from our servers.

    Also, the JotForm support team can see submitted information for troubleshooting purposes.

    Hope this answer your questions.

    If you have further questions, please let us know.
    Best Regards.