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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Facebook Tab not adding to mobile

    Asked by Sarah Smith  on January 11, 2015 at 11:28 AM

    I created an online form using your site. It embedded successfully to my Facebook page. However, my mobile users cannot access the page. I am not sure what to do. Majority of my customers are mobile and would like to be able to fill out their order form that way. Here is my page link https://www.facebook.com/eclaireshairbowsnmore . The tab shows under Contact Us which is fine with me. 

    Page URL:
    https://www.facebook.com/eclaireshairbowsnmore/app_684336108254110

    Screenshot
    Mobile facebook tab online form order form Facebook Page
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    JotForm Support

    Answered by jonathan on January 11, 2015 at 01:53 PM

    Hi Sarah,

    Thank you for contacting us.

    I recommend also that you create your jotform account first before proceeding further. You can use this link http://www.jotform.com/signup to signup using your email account.

    As to your inquiry, I would like to clarify that the facebook form will NOT work for facebook apps. I believe your users must be using the mobile facebook app to view the jotform the reason they could not see it.

    It will only work using the browser instead. So, I suggest you also just add the link URL of your jotform http://www.jotform.us/form/50104804869153 in your facebook page for the users to click on the link and it will open on the mobile browser isntead.

     

    Hope this help. Please let us know if you need further assistance.

    Thanks.