Facebook Tab not adding to mobile

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    Sarah Smith 
    Asked on January 11, 2015 at 11:28 AM

    I created an online form using your site. It embedded successfully to my Facebook page. However, my mobile users cannot access the page. I am not sure what to do. Majority of my customers are mobile and would like to be able to fill out their order form that way. Here is my page link https://www.facebook.com/eclaireshairbowsnmore . The tab shows under Contact Us which is fine with me. 

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    jonathan
    Answered on January 11, 2015 at 01:53 PM

    Hi Sarah,

    Thank you for contacting us.

    I recommend also that you create your jotform account first before proceeding further. You can use this link http://www.jotform.com/signup to signup using your email account.

    As to your inquiry, I would like to clarify that the facebook form will NOT work for facebook apps. I believe your users must be using the mobile facebook app to view the jotform the reason they could not see it.

    It will only work using the browser instead. So, I suggest you also just add the link URL of your jotform http://www.jotform.us/form/50104804869153 in your facebook page for the users to click on the link and it will open on the mobile browser isntead.

     

    Hope this help. Please let us know if you need further assistance.

    Thanks.