What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why can I submit a form when testing it even when the required fields are on?

    Asked by tfravel on January 11, 2015 at 12:42 PM

    When I embedded this form into my website, I tested it out, and found that even if I don't fill in the required fields, it lets me submit the form anyways. Can you help? Thank you!

     

     

    Page URL:
    www.tarafravelphotography.com

    submit form required field
  • Profile Image
    JotForm Support

    Answered by jonathan on January 11, 2015 at 03:13 PM

    Hi,

    I was able to replicate the problem when I made a test submission on your jotform http://www.jotform.us/form/43306511057143

     on the website.

     

    tthe form was successfully submitted even with empty *Required fields

     

    Let me check further what could be the reason for this anomaly. I will get back to you quickly after checking more.

     

    Thanks.

     

     

     

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    JotForm Support

    Answered by jonathan on January 11, 2015 at 06:48 PM

    Hi,

    After testing further, I can confirm that there seems to be an issue on the required script on your jotform http://www.jotform.us/form/43306511057143 not being triggered.

    I could not determine the cause on the form itself. So, I think it is a bug on the code.

    I have submitted a bug ticket report to our higher team support so that they can investigate also.

    We will let you know when we have fixed it.

     

    Thanks.

  • Profile Image

    Answered by tfravel on January 12, 2015 at 02:53 PM

    Okay thank you so much!

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    JotForm Support

    Answered by jonathan on January 12, 2015 at 03:07 PM

    Hi,

    The bug ticket report I have submitted was now assigned to one of our developer. 

    We will let you know here once we have new update on the status.

    Thanks!

  • Profile Image

    Answered by tfravel on January 13, 2015 at 09:57 PM

    Also, I have done all test submissions on this since it wasn't working, is there a way to reset my submission amount? 

  • Profile Image
    JotForm Support

    Answered by jonathan on January 13, 2015 at 11:14 PM

    Hi,

    I have now reset your current Submission to zero(0) again.

    Let us know if you need further assistance.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by liyam on January 14, 2015 at 12:45 AM

    Hello tfravel,

    Your <ul> and <li> tags in this paragraph is conflicting with the validation on this paragraph:

    The Client agrees that he/she is responsible for all parties involved with the agreed upon photo session.  If there is an individual involved in the photo session who does not agree to the terms of this agreement the Client assumes responsibility for any liability.

    Please remove the said tags to be able to fix your form.

    Thanks.

  • Profile Image

    Answered by tfravel on January 14, 2015 at 01:27 PM

    Dumb question, but do I need to remove that from my website? Or the actual jot form itself? Thanks!

  • Profile Image

    Answered by raul on January 14, 2015 at 04:20 PM

    You have to remove it from the JotForm, although I see that you already removed the section.

    Let us know if this helps.
    Thanks.