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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    e-Signature not working for customers

    Asked by caroline maunder on January 11, 2015 at 02:14 PM



    I have created a contract through your forms and at the end it asks my customers to sign with their mouse. I am able to do it on my computer but my clients are saying it won't let them.


    Please can you assist??


    Here is the link to where i am using the contract :




    thank you.



    Page URL:

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    JotForm Support

    Answered by Welvin on January 11, 2015 at 04:32 PM

    Hi Caroline,

    It seems that you have embedded the form using our non-Secure URL. Facebook requires user's tab contents in secure URL so you have to embed your form using our secure or SSL method:


    Kindly change your embed codes and that should fix the problem.