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  • Profile Image

    e-Signature not working for customers

    Asked by caroline maunder on January 11, 2015 at 02:14 PM

    Hi, 

     

    I have created a contract through your forms and at the end it asks my customers to sign with their mouse. I am able to do it on my computer but my clients are saying it won't let them.

     

    Please can you assist??

     

    Here is the link to where i am using the contract :

     

    https://www.facebook.com/CopperRedPhotography/app_208195102528120

     

    thank you.

     

    caroline

    Page URL:
    https://www.facebook.com/CopperRedPhotography/app_208195102528120

    e-sign e-Signature
  • Profile Image
    JotForm Support

    Answered by Welvin on January 11, 2015 at 04:32 PM

    Hi Caroline,

    It seems that you have embedded the form using our non-Secure URL. Facebook requires user's tab contents in secure URL so you have to embed your form using our secure or SSL method:

    http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions

    Kindly change your embed codes and that should fix the problem.

    Thanks