I did not expect to be billed. Have not used and have no intent to use premium

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    Asked on January 11, 2015 at 06:11 PM

    please cancel and refund.  


    Thank you. 

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    Answered on January 11, 2015 at 10:29 PM

    Hello theorand,

    You did upgrade your account on December 28, 2014 to premium yearly subscription and that is why you were billed. 

    It seems you have already cancelled your subscription #INT141228-4694-70198S. I have gone ahead and processed the refund for order #INT141228-4694-78187. Please allow 3-7 days for the amount to reflect in your account.

    I have also downgraded your account to free plan as well.

    Thank you!