- theorandAsked on January 11, 2015 at 06:11 PM
please cancel and refund.
- JotForm Supportashwin_dAnswered on January 11, 2015 at 10:29 PM
You did upgrade your account on December 28, 2014 to premium yearly subscription and that is why you were billed.
It seems you have already cancelled your subscription #INT141228-4694-70198S. I have gone ahead and processed the refund for order #INT141228-4694-78187. Please allow 3-7 days for the amount to reflect in your account.
I have also downgraded your account to free plan as well.