What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I did not expect to be billed. Have not used and have no intent to use premium

    Asked by theorand on January 11, 2015 at 06:11 PM

    please cancel and refund.  


    Thank you. 

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    JotForm Support

    Answered by ashwin_d on January 11, 2015 at 10:29 PM

    Hello theorand,

    You did upgrade your account on December 28, 2014 to premium yearly subscription and that is why you were billed. 

    It seems you have already cancelled your subscription #INT141228-4694-70198S. I have gone ahead and processed the refund for order #INT141228-4694-78187. Please allow 3-7 days for the amount to reflect in your account.

    I have also downgraded your account to free plan as well.

    Thank you!