- KOCNederlandAsked on January 12, 2015 at 03:58 AM
We cant read our received forms anymore?
Al it says is "undifined"
More than 3 times this week.
Thank you very much.
Marloes van Doorn
- JotForm Supportashwin_dAnswered on January 12, 2015 at 05:14 AM
I'm sorry for the trouble caused to you.
Upon checking your form's notification email alert, I found that there seems to be some issues with it. It displays "undefined" in the email template. Please check the screenshot below:
I am not sure what has caused this issue. Did you make any changes to your form recently? I did try to check your form's "Revision History" but it does not show any recent updates.
It is quite simple to resolve this issue. I would suggest you to delete the existing email alert you have in your form and add a new one. The following guide should help you"
Delete email alert: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder
Add new email alert: https://www.jotform.com/help/25-Setting-Up-Email-Notifications
I am also reporting this issue to our back end team as well. We will get back to you as soon as we have any update from them.
- JotForm SupportliyamAnswered on January 12, 2015 at 05:46 PM
You can just create a new email alert by doing the following this user guide: http://www.jotform.com/help/25-Setting-Up-Email-Notifications
Please let us know if you have other questions or concerns.