Submission emails does not display any questions but only "undefined" text.

Goodmorning,

We cant read our received forms anymore?

Al it says is "undifined"

More than 3 times this week.

Please help.

Thank you very much.

Kind regards,

Marloes van Doorn

Hello Marloes,

I'm sorry for the trouble caused to you.

Upon checking your form's notification email alert, I found that there seems to be some issues with it. It displays "undefined" in the email template. Please check the screenshot below:

I am not sure what has caused this issue. Did you make any changes to your form recently? I did try to check your form's "Revision History" but it does not show any recent updates.

It is quite simple to resolve this issue. I would suggest you to delete the existing email alert you have in your form and add a new one. The following guide should help you"

Delete email alert: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

Add new email alert: https://www.jotform.com/help/25-Setting-Up-Email-Notifications 

I am also reporting this issue to our back end team as well. We will get back to you as soon as we have any update from them.

Thank you!

Hello KOCNederland,

You can just create a new email alert by doing the following this user guide: http://www.jotform.com/help/25-Setting-Up-Email-Notifications

Please let us know if you have other questions or concerns.

Thanks.