- GpsmapyfrigoAsked on January 12, 2015 at 06:52 AM
I often need to edit form submissions in order to attach an additional .pdf. When I do this, I lose photos attached via the photo Widget. Other fields remain as they were submitted - am I missing something with regards to photos?
- JotForm Supportashwin_dAnswered on January 12, 2015 at 07:54 AM
If I understand your question correctly, you mean to say that when you edit your form's submission, the "Take Photo" widget looses the past image which was saved. Is that correct.
I did test it in one of my demo form and I am able to replicate the issue you are having. If we edit a submission record, the photo earlier saved by "Take Photo" widget is lost even if we do not click on the widget to take new photo.
Let me report it to our back end team. We will get back to you as soon as we have any update from them.
- GpsmapyfrigoAnswered on January 13, 2015 at 03:12 AM
Thanks for your reply.
Yes, that's the issue, precisely. For the time being I'm using Dropbox integration, so the pictures aren't lost completely - the disadvantage being that a new folder is created each time an edit is made.
- JotForm Supportashwin_dAnswered on January 13, 2015 at 05:54 AM
You are welcome.
The issue is already reported to our back end team and upon checking the ticket status, I found that it is already marked as important and assigned to one of our developer. We will get back to you as soon as this issue is fixed.
- JotForm SupportwidgetsAnswered on January 15, 2015 at 01:36 AM
Hi, yesterday we made an update on the widget regarding this matter. And I would want you to test it out and report back to us if you still experiencing the said problem.
It should now show the taken photo on the form edit mode.
Let me know your findings.