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  • Profile Image

    Calculation not working

    Asked by thelittleyurtmeadow on January 12, 2015 at 09:08 AM

    The calculation tool is not working correctly. The total is incorrect.

    Also, is there any way to show the total with a currency sign, e.g. £240.00

     

    http://form.jotformeu.com/form/50062945967363

     

     

    Page URL:
    http://www.thelittleyurtmeadow.co.uk/the-yurts-copy

    currency tool jotformeu href
  • Profile Image

    Answered by Shadae on January 12, 2015 at 10:18 AM

    Hi thelittleyurtmeadow,

    After reviewing your form, I am seeing that the issue with your calculation is due to the values placed within your "Which Yurt would you like field"

    If the first two options are chosen, then your "Select length of stay" value is multiplied by zero, which will equal zero. You would need to changes those values to 1 for it to work correctly.

    Please see this corrected clone version: http://form.jotformpro.com/form/50113579170955 you can clone it to your account.

    To add the pound sign, you would write it at the front of the calculation.

    I hope this helps, please inform us if you need further assistance.

  • Profile Image
    JotForm Support

    Answered by abajan on January 12, 2015 at 10:53 AM

    @thelittleyurtmeadow

    Just to add a few recommendations

    1. Remove the "No Thank you" option from the Interested in any extras? field and then remove the 0.00 calculation value for that option:

    Why? Well, since users would be able to make multiple selects selections, you won't want situations where they selected an extra (or extras) and also selected No thank you!

    2. Uncheck Wait before input before including field in calculation:

    Otherwise, if a user doesn't select any extras, nothing but the pound sign (£) will be displayed in the total

    3. In case you're using an American Standard keyboard and are wondering how to type the pound sign, hold down the [Alt] key and hit the numbers 0, 1, 6, 3 and then release [Alt].


    Cheers

  • Profile Image
    JotForm Support

    Answered by abajan on January 12, 2015 at 10:59 AM

    I forgot to mention that if you want the empty decimal places (pence) to be shown, check Show empty decimal places. (See screenshot above.)

  • Profile Image

    Answered by thelittleyurtmeadow on January 12, 2015 at 01:55 PM

    Great help thank you! Should have realised with the 0 multiplication! 

    Only thing now is, the options are still giving out the wrong calculation. For instance, when I select 2 nights it brings back the price for 3 nights, when I select 3 nights it brings back the price for 4... even though I have inputted the figures in the right place.

    Can you possibly take another look and see where I'm going wrong?

    Thanks

    Soph

  • Profile Image

    Answered by Shadae on January 12, 2015 at 02:14 PM

    Hi Soph,

    On behalf of myself and my colleague, you are most welcome. We are happy to assist you.

    The issue that you are experiencing is due to the fact that there is a default empty space on your dropdown menu, as such your first option would be applied to that empty space, which would throw off the remaining options. To resolve that issue you will need to add a blank space before your calculation values.

    This will allow your calculations to be applied correctly.

    I hope this helps, please inform us if you need further assistance.

  • Profile Image

    Answered by thelittleyurtmeadow on January 15, 2015 at 08:59 AM

    Hi

    I'm having problems with the calculator again.

    I've added a new field, and the calculator won't include the value in the total.

    Can you take a look please?

    Thanks

    SOphie

  • Profile Image

    Answered by Shadae on January 15, 2015 at 10:33 AM

    Hi Sophie,

    After reviewing your form I am seeing that the new field has not been added to your calculation, that is why it is not currently being included.

    You would need to select the "Add Field" option in the calucation wizard and select to add this field to the calculation.

    I hope this helps, please inform us if you need further assistance.