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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable To Integrate Dropbox on Authentication Window

    Asked by jnbj on January 12, 2015 at 09:40 AM

    I try, it authenticates but after that window closes, it goes back to the Authenticate window. I click Next and it tells me I need to authenticate. What am I missing? Thanks!

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    JotForm Support

    Answered by Charlie on January 12, 2015 at 10:52 AM


    Can you try visiting www.dropbox.com and log in your account there. After that, let that page be opened and go back to www.jotform.com and log in to your account there. Edit the form you want and remove the current Dropbox integration (if you already have one) and add it again, the authenticate message should show and you should click "Allow" for you to proceed. You may also try to use other web browsers like Chrome and Firefox to see if there are any changes.

    You can check this guide that we have: Upload To Dropbox with JotForm.

    Let us know if you need help.

    Thank you.