What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Emails not being received after form is submitted

    Asked by jackn22 on January 12, 2015 at 10:15 AM
    no longer recieving emails when a form has been submitted.
    email email notifications email notifier
  • Profile Image

    Answered by Ben on January 12, 2015 at 11:19 AM

    Hi,

    Can you please tell us if you get the forum responses?

    I ask since I did not find your email in our bounce list while the email logs show that they were sent and delivered.

    I was checking the email that is associated with your account.

    [2015-01-12 11:13:28] Forum-Reply SENT to a****@pr****our****ie.co.uk from noreply@jotform.com via AMAZONSES
    [2015-01-12 10:16:03] Forum-Reply SENT to a****@pr****our****ie.co.uk from noreply@jotform.com via AMAZONSES
    [2015-01-12 07:00:07] Forum-Reply SENT to a****@pr****our****ie.co.uk from noreply@jotform.com via AMAZONSES
    [2015-01-12 05:51:09] Forum-Reply SENT to a****@pr****our****ie.co.uk from noreply@jotform.com via AMAZONSES
    [2015-01-11 12:58:19] Submission #296808299146464338 Form #43132830053342 SENT to a****@pr****our****ie.co.uk from noreply@jotform.com via AMAZONSES
    [2015-01-09 09:47:45] Submission #296624065430824205 Form #43132579626358 SENT to a****@pr****our****ie.co.uk from noreply@jotform.com via AMAZONSES
    [2015-01-09 08:57:37] Forum-Reply SENT to a****@pr****our****ie.co.uk from noreply@jotform.com via AMAZONSES
    [2015-01-08 07:28:38] Forum-Reply SENT to a****@pr****our****ie.co.uk from noreply@jotform.com via AMAZONSES
    [2015-01-08 07:20:30] Submission #296528830421930814 Form #50052806385958 SENT to a****@pr****our****ie.co.uk from noreply@jotform.com via AMAZONSES
    [2015-01-08 07:14:21] Submission #296528461986191820 Form #50052806385958 SENT to a****@pr****our****ie.co.uk from noreply@jotform.com via AMAZONSES

    The logs show me that the issue is that the emails are being forwarded to your spam, bulk or trash folders, either on your email client or the webmail account itself so I would suggest looking for it and marking them as not trash / not junk / not spam.

    Best Regards,
    Ben

  • Profile Image

    Answered by jackn22 on January 12, 2015 at 12:09 PM

    Hi, no we've not recieved any of those, they aren't showing in our spam folder either, could it be an issue with the account?

     

     

  • Profile Image

    Answered by Shadae on January 12, 2015 at 12:30 PM

    Hi jackn22,

    The issue maybe that you service provide is prevent the emails from reaching to your inbox. To resolve this issue, you would need to whitelist our JotMail IP addresses so that you can receive the emails into your inbox.

    Please view this guide on how to whitelist our IP addresses: http://support.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    I hope this helps, please inform us if you need further assistance.