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  • Profile Image

    not receiving emails

    Asked by Chris on January 12, 2015 at 10:31 AM

    Hello, My email box filled and I am no longer receiving emails from my forms.  Thanks for resetting delivery to csmith@iveystudio.com

     

    http://iveystudio.com/dallas-wedding-photographer/wedding-inquiry/

     

    http://iveystudio.com/midlothian-senior-pictures/model/

     

     

    Page URL:
    http://iveystudio.com/dallas-wedding-photographer/wedding-inquiry/

    Emails My Forms thanks hello
  • Profile Image

    Answered by Shadae on January 12, 2015 at 11:28 AM

    Hi Chris,

    After reviewing your email address, I am seeing that it is currently in our bounce list.

    Result: 

    csmith@iveystudio.com is IN  the bounce list 

    Reason(s) : soft-bounce

    I have removed your email address from the bounce list, you should now be receiving your email notifications.

    You can check if your email address is on the bounce list from within your account as well: http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list 

    I hope this helps, please inform us if you need further assistance.