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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form submissions not coming through

    Asked by snjrose on January 12, 2015 at 01:07 PM

    I created a new form called "Tea Party". It is a registration form for a special event being held on Jan 17th. On submit they are taken to PayPal to pay a $20 fee. I have set up both the auto responder and notification emails, but even though 5 people have paid (and they can't without first filling out the form) I have gotten no emails AND to make matters worse none are being store here on Jotform. I just filled out the form myself and it is still showing zero submissions. This is terrible because 5 people have signed up and although I have their money I have no idea who they are and I don't have the information I need to register them. Please help! All of my other forms have worked perfectly but I have never made a payment through PayPal a requirement so somehow that is what is mucking things up.

     

    Page URL:
    http://www.jotformpro.com/form/50015029500943

    Submissions Emails registration form new form JotForm
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    JotForm Support

    Answered by KadeJM on January 12, 2015 at 02:04 PM

    I see you're having an issue with your jotform submissions not coming through.

    When I checked this I inspected your jotform but that appears to be alright so far. I then looked checked your jotform submissions themselves and found it doesn't have any submissions. When I viewed them closer they were not completed meaning the user didn't finish the transaction most likely because they closed out the window instead of finishing it after being direct to paypal to finalize the transaction.

    Please see https://www.jotform.com/help/135-How-to-View-Incomplete-Payments. You can click on "Complete Transaction" to send them a notice requesting that they return and finish it.