- BlackSwanArtsAsked on January 12, 2015 at 04:05 PM
We are having trouble with a form that has been live and functional for a long time.
It is accessible at: http://form.jotformeu.com/form/22642140032336
On submssions I receive the error:
File could not be uploaded for some reason.
Please go back and fix the problem(s)
I am unable to see any problem and do now know how to fix.
Your advice would be very welcome
Thank you in anticipation.
- bellevuefineartAnswered on January 12, 2015 at 05:07 PM
I tried the form and it hung and woldn't complete. I noticed it was "waiting for submit.jotformenu.com", so it looks like it's timing out waiting for jotform.
- BenAnswered on January 12, 2015 at 05:11 PM
I have just tried and I was able to recreate the issue, but as I have cloned your jotform it was working fine for me.
Can you please check my clone and then try to clone it to see if the clone works for you?
This is my jotform clone: http://form.jotformpro.com/form/50116197088962
You can test it and if it is working, create a clone by following these steps: How to Clone an Existing Form from a URL
Do let us know if your clone of my clone is then working as well for you or if you get any issue with it.
- BlackSwanArtsAnswered on January 12, 2015 at 06:33 PM
Thank you for your help Ben.
Your clone is working and I have recreated it.
I think the issue was down to FTP integration I had set up. We had a malware attack on our CMS in December (which is now all clear) and maybe it caused a problem then.
I have got Dropbox integration working, but what I don't understand is why I can't re set up the FTP integration. The 'Test Connection' says all is fine, but then it just hangs when I go to choose a folder.
- BenAnswered on January 12, 2015 at 06:44 PM
You are welcome.
I am sorry to hear that you had such issues, but I am glad that the jotform it is working for you now.
I have moved your question about FTP integration to a new thread here: http://www.jotform.com/answers/494808 since it might require our developers to take a look at it and we have already discussed about the upload error here.
We will be replying back to it shortly.
- BlackSwanArtsAnswered on January 12, 2015 at 06:56 PM