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    Hide Empty Fields on Emails is not working

    Asked by mebarry on January 12, 2015 at 08:27 PM


    I have a multi page form and under preferences I have "Hide empty fields on emails" set to enabled on both fields.  Yet, when I test a submission the autoresponder email is still including empty fields

    Page URL:

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    JotForm Support

    Answered by jonathan on January 12, 2015 at 10:21 PM


    I checked your jotform http://www.jotformpro.com/form/43507582506961  Autoresponder Email and noted that it was customize or already Unlock.

    Custom/unlock email will prevent the Hide Empty Fields in Emails feature from working on jotform.


    Please add an Autoresponder again, but do NOT modify/customize it, and the feature should work again.

    Hope this help. Inform us if you need further assistance.



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    Answered by mebarry on January 13, 2015 at 08:06 AM

    Thank you.  I don't remember ever locking that in the first place.  It certainly wasn't intentional!

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    Answered by Sean on January 13, 2015 at 09:09 AM


    On behalf of Jonathon, you are more than welcome for the support. Feel free to contact us if further assistance is needed.


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    Answered by DMS_IT_TechSet on April 21, 2015 at 02:11 PM

    I too ran into this issue, but I remember why I unlocked the table in the first place. The table columns do not auto-size to fit the contents, so the notifier emails were all very crammed, multi-line (word-wrapped) labels with lots of empty space on the right even with the submitted information.

    Is there a way to adjust the column width on the notifier email without unlocking the table and therein disabling the "hide empty fields" feature?

    Also, is either (or both) of these going to be addressed and/or fixed? Not being able to customize a notifier email without inadvertently disabling another feature seems like something to address, and probably something a lot of people have run in to.

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    Answered by KadeJM on April 21, 2015 at 03:11 PM

    @ DMS_IT_TechSet 

    You have asked a followup question so I have moved it to a new separate thread here