Editing and Returning to a multi page submission

  • mebarry
    Asked on January 12, 2015 at 8:30 PM

    Hello,


    I have a multi page submission, with an autoresponder that includes a link for the user to return.  When I test a submission, I go back to the email and click the link.  This brings me back to page 1 of the second (primary) form and my name and email address are there.  However, when I hit the next page, my data is no longer there.  If I leave it set up like this, I think many users will think their submission is not complete and will resubmit.  What am I doing wrong.


    Thank you.

  • jonathan
    Replied on January 12, 2015 at 10:28 PM

    Hi,

    I see that you have this session link 

    http://form.jotformpro.com/form/43474852450962?session={email6}&email106={email6}&fullName3[first]={fullName107:first}&fullName3[last]={fullName107:last}

    to go back to the Registration form.

    What actually is not working here is the pre-population of session link.

    The session cache data of the browser does not allow pre-population since they are immediately cleared after submission.

    What I suggest you used instead is the Edit_Link in the Email which will give the link to the user to edit the existing submissions anytime.

    user guide: -How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date

    Editing and Returning to a multi page submission Image 1 Screenshot 20

     

    Is this what you were trying to achieve?

    Please let us know if this solution work or not..

    Thanks.

     

     

     

  • mebarry
    Replied on January 13, 2015 at 8:20 AM

    Hello,

    I want the link they receive in the autoresponder to take them to the 2nd form, not the first.  So I don't think the edit link will work.  I think I will just not use the first autoresponder as I don't think I need it.

    Thanks

  • Mike
    Replied on January 13, 2015 at 9:53 AM

    The data is being saved to the session link upon hitting the Page Break Next/Back buttons. You might consider adding more Page Breaks to the 2nd (main) form.

    Editing and Returning to a multi page submission Image 1 Screenshot 20

    The data will be saved after each filled section in this case (when user navigate to the next form section).

    Please give it a try to see if works well on your side. Thank you.