Not receiving submission emails from form.

  • Profile Image
    puntoberrohostel
    Asked on January 12, 2015 at 09:25 PM

    Hi

    We have a big problem here.. today I realize that we didnt receive any notification in our email when somebody complete a form on our site.

    Our site is about a hostel and we receive contacts and reservations and today we saw that we didnt receive any email from 23th december.

    Now we lose a lot of money!! we lose reservations a lot!

    We are testing and sometimes we recive the test sometimes no... what happen? please we need a quick response.. we have a plan with jotform buy unfortunately jotform are not giving a good service for us at all!!!!

    Im angry and sad about we lose too much!

    Sorry my bad english, but I think is not important.

    Juan

  • Profile Image
    ashwin_d
    Answered on January 12, 2015 at 11:23 PM

    Hello Juan,

    Upon checking your form's notification email alert, I found that you have not selected the "Sender Email". Please check the screenshot below:

     

    That could be the reason why you are not receiving submission emails. Please be noted that if "Sender Email" is not selected, the receiving email server will most likely mark the email as spam or simply reject it.

    You should select/add the "Sender E-mail" in your notification as this is required to be added for your notification alert to work properly.

    You can select "noreply@jotform.com", "noreply@formresponse.com" or you can also setup a "Custom Sender E-mail" option in your account. The following guides should help you:

    https://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP 

    https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!