What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We received warning email for submission limit but I have not reached close to 100 submissions.

    Asked by rsesan on January 12, 2015 at 09:45 PM


    I was using the FREE version and got a notice that because I was getting close to 10 submissions in December, I needed to upgrade. I did upgrade but now I see that the FREE service allows 100 submissions/month. We do include payment on the registrations as well, but never have close to 100/month. I am very confused. Can you please clarify. Thanks.

    Robin Sesan

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    JotForm Support

    Answered by ashwin_d on January 13, 2015 at 01:25 AM

    Hello Robin,

    Please be noted that in free account you can receive up to 100 non secure, 10 secure / SSL and 10 payment submissions. If you reach ANY of the limit, your forms will be disabled.

    You received the warning email because you are accepting payment submissions in your form and you reached close to the allowed payment submission limit of 10 submissions.

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!